After a rough weekend with image.canon, Canon has relaunched the service with the following statement.
Thank you for using image.canon.
On July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon. In order to conduct further investigation, we temporarily suspended both the mobile application and web browser service of image.canon. After the investigation, we identified that some of the photo and video image files saved in the 10GB long-term storage prior to June 16, 2020 9:00am (JST) were lost. We confirmed that the still image thumbnails of the affected files were not affected, and there was no leak of image data.
After having resolved the issue that resulted in the loss of the photo and video image files, we resumed the image.canon service as of August 4, 2020.Currently, the still image thumbnails of these lost image files can be viewed but not downloaded or transferred. If a user tries to download or transfer a still image thumbnail file, an error message may be received. We are currently exploring technical counter measures.
Automatic transfer of still image and video files from EOS R5 and R6 mirrorless cameras, as well as the instant uploads from compatible Canon cameras is also available.
Canon contact details can be found here: image.canon/st/supported-countries.html.
We apologize for any inconvenience.
Cloud storage is a good way to back up files. In the 10 years I’ve been using it I’ve never lost a single file. Although, that’s with Google drive. Meanwhile, I’ve lost a couple hard drives over that period. Just don’t use image.canon it looks like.
One’s photos remain on the camera cards for disposition, as always. image.canon can also copy photos to Google Drive, Google Photos, and Lightroom. In the latter case, they are handled like any other photos imported into a mobile version of Lightroom: a reduced-resolution Smart Preview goes to the Adobe cloud, while the full-resolution original is sent to Lightroom Classic. The image.canon iOS app seems to work OK in my limited experience, but it needs a visual sprucing up, and iPad has only the iOS (small-screen, stretchable) version.
This fault occurred with the 10GB long-term storage, not the temporary transitional storage.
So people who had followed the instructions to move their photos over were the ones stung.
"Enjoy 10GB of long term storage for your most important media.". Except when Canon screw up.
And to pre-empt; no it's not "free". The cost is baked into the retail price of new cameras and printers whether I want it or not.
Wow. If you’re a Canon user and not a troll, and the hidden cost of this service is killing you financially, you need to switch to another camera brand, one that has no “free” services or unpaid tech support, preferably one that has no Internet presence or advertising overhead. Executives travel by bus when possible. No fancy headquarters buildings, no HVAC in facilities, no dining facilities, ships product in plain boxes protected by wadded-up recycled newspaper... You could easily save $3 on a $4000 camera with such a brand.
https://www.bleepingcomputer.com/ne...ransomware-attack-10tb-data-allegedly-stolen/
https://petapixel.com/2020/08/05/canon-hit-by-ransomware-attack-has-10tb-of-data-stolen-report/
I have an R5 and every time it says it’s uploading then says Err 127.
I’ve tried resetting the camera, setting up another account, nothing seems to work.
Canon even has their site changed with hot air balloons, do they not realize people already know it's not because they are busy improving their corporate site?!
Do you already found a solution for this Err 127? I'm having the same problems. I can send photos from my EOS R but not from my EOS R5. I spoke to different people @Canon but so far they can't solve it.